Customer Success Manager (f/m/d)

Your Role

Become a leading part of our Software-as-a-Service platform team and take full responsibility for our customer relationships.
• You will be an essential part of our very committed operations team and work closely with product and development teams.
• We offer flexible working hours and up to 100% remote conditions (freelance) with the potential to work from any place in the world.
• You will be using state of the art tools like Jira, Confluence and Hubspot to manage the customers products lifecycle.
• As a company, we support your participation in industrial events, workshops, and advanced trainings.
• We are constantly improving our ways of cooperation. Your ideas, feedback and suggestions are much appreciated and taken seriously.

Your Responsibilities

You are responsible to ensure that the company's customers are satisfied with our products or services and to implement customer success strategy. You help to increase customer retention and loyalty by providing support and guidance to them.
• You will analyze customer data to identify trends and areas for improvement.
• Work with customers to onboard them onto our Serverside.ai platform and ensure they are using it effectively.
• Handle customer support inquiries and escalate issues as needed.
• Advocate for customers internally to ensure their needs are being met.
• Stay up-to-date on product changes and ensure customers are aware of new features and how to use them.
• Collaborate with other teams to ensure a seamless customer experience.
• Provide feedback to the product team to help improve the product.